Coinstar/ Coinstar customer Privacy Policy
Privacy policy

Outerwall Inc. (“Outerwall”) owns the Coinstar brand and line of business and the Privacy Policy below describes how information is collected, used and disclosed by Outerwall, including in connection with the Coinstar and Coinstar Exchange kiosks, websites and other products and services.

Without limiting any of the information described in the Privacy Policy below: (1) Outerwall may collect additional information from you when you use the Coinstar Exchange kiosks, websites or other products or services, including information from your driver’s license, information about the gift cards you wish to exchange and your credit card information; and (2) Outerwall may also share information about you with Cardpool, Inc. (“Cardpool”) for purposes of validating and evaluating gift cards for fraud risk, value and other factors. Information provided to Cardpool is subject to Cardpool’s privacy policy.

If you have questions or concerns about Outerwall’s privacy practices, please contact us at

Last updated: April 7, 2014

This Privacy Policy ("Policy") explains how information about you is collected, used and disclosed by Outerwall Inc. and our subsidiaries and affiliated companies ("Outerwall," "we," or "us") when you access or use our kiosks, websites or other online or mobile services or applications ("Services"); sign up for contests, sweepstakes, promotions, mailing lists or events; interact with us on social networking sites where we have an official presence; or otherwise communicate with us. This Policy does not apply to Redbox Automated Retail, LLC ("Redbox"), so we encourage you to review the Redbox Privacy Policy before providing Redbox with information about you or using the Redbox Services. In addition, information collected in connection with third parties' products and services (including prepaid cards) are governed by their own privacy policies. This Policy will not apply where we display or link to a different privacy policy.

Collection of information

We collect information about you in various ways.

Information you provide to us. We collect information you provide directly to us, such as your name, email address, birth day, postal address, zip code, phone number, photographs, videos, social media usernames, demographic information, information about your interests and preferences, and any other information you choose to provide.

Information We Collect When You Use Our Services. We automatically collect information about you when you use our Services and we may tie this to information we otherwise collect about you. For example, we may collect:

  • Transaction information: When you use our kiosks, we collect information about your transaction, including but not limited to the transaction amount, date, time, and location. In some cases, we may also capture images and information using photo or video surveillance cameras installed on our kiosks.
  • Log information: When you visit our Web sites, some information is automatically logged, such as your computer's operating system, Internet Protocol ("IP") address, access times, browser type and language, and the Web site you visited before our Web site.
  • Information collected by cookies: We use various technologies to collect information, and this may include placing cookies on your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory by a website. Among other things, cookies help us improve our Services and your experience, see which areas and features are popular and count visits to our Services. For more information, please see "Information Choices and Changes" below.
  • Information Collected by Web Beacons: We may collect information using web beacons. Web beacons are electronic images that may be used on our websites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

Information we collect from other sources. We may also receive information about you from other sources and link or combine it with information we collect about you.

Use of Information We Collect

We use information collected through our Services for purposes described in this Policy or disclosed to you in connection with our Services. For example, we may use information about you to:

  • operate and improve our Services;
  • maintain and administer your accounts and membership profiles;
  • process and deliver contest entries and rewards;
  • monitor and analyze trends, usage and activities in connection with our Services;
  • personalize the Services and provide content and features that are targeted toward your interests;
  • facilitate your relationship with third parties who offer services that you choose to use;
  • respond to your comments and questions and provide customer service;
  • provide and deliver your products and services and send you related information, including confirmations, notices, updates, alerts, surveys and support and administrative messages;
  • communicate with you about new contests, promotions and rewards, upcoming events and other news and information about products and services offered by Outerwall and other companies;
  • detect, investigate and prevent fraudulent transactions and other illegal activities and protect our rights and property; and
  • link or combine information about you with other information we get from third parties, to help understand your needs and provide you with better service.

By accessing or using our Services or otherwise providing information to Outerwall, you consent to the processing and transfer of information in and to the United States and other countries.

Sharing of Information

We may share information about you with third parties as follows:

  • with third party vendors, consultants and other service providers who are working on our behalf and need access to such information to carry out their work for us;
  • with third parties for their own services and marketing purposes (if you are a California resident, please see "Information Choices and Changes" below for more information about your privacy rights with respect to this type of sharing);
  • when you sign up for and participate in the interactive areas of our Services or third party services, certain information about you may be displayed publicly, such as your name, photos and any other information you choose to provide;
  • in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
  • if we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of Outerwall or others;
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company; and
  • with your consent or at your direction.

We may also share aggregated or anonymized information that does not directly identify you.

Social sharing features

The Services may offer social sharing features or other integrated tools, which let you share actions you take on the Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.

Third party advertising and analytics services

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Outerwall and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activities. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit

Security of information

Outerwall takes reasonable measures to help protect information about you in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction.

Information choices and changes

Account information. If you have an online account with Outerwall, you may access, update and correct information about you by logging into your account and updating your profile information or by emailing You may also email us at if you wish to deactivate your account, but note that we may retain information about you for legitimate business purposes or as required by law.

Promotional Communications. You may opt out of receiving promotional emails and text messages by following the instructions in those communications. If you opt out, we may still send you non-promotional messages, such as emails about your accounts or our ongoing business relations.

Cookies. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site.

Your California privacy rights. California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at However, please note that under the law, a business is not required to provide this information if it permits California residents to opt in to, or opt out of, this type of sharing. Outerwall qualifies for this alternative option. To opt out of having information about you shared with third parties for direct marketing purposes, please email

EU/U.S. Safe Harbor

Outerwall is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. We have certified that we adhere to the Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement with respect to personal data transferred from the EU to the U.S. For more information about the Safe Harbor program and to view our certification, please visit the U.S. Department of Commerce's Safe Harbor Web site.

Changes to this policy

Outerwall may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date above, and in some cases, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Policy to stay informed about our information practices and the ways you can help protect your privacy.

Contact us

If you have any questions about this Policy, please contact us at

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