Get Help

How do I find the nearest Coinstar kiosk?

It's easy. Go to our Coinstar Kiosk Finder. Then enter your zip code or city and we’ll show you the stores that have a Coinstar kiosk.

There’s an issue with the kiosk. Or, there’s a message saying it’s out of service. What should I do?

We’re sorry there’s a problem with a kiosk. Please use the kiosk finder to find another kiosk in your area.

How does Coinstar work?

Cashing in your loose change at Coinstar is easy. Just pour your coins into the kiosk and let us do the work.

1. Choose one of our three convenient options: get cash, which has a service fee up to 12.9% + $0.99 transaction (fees may vary by location), select an eGift Card, or make a donation to your favorite charity.
2. Please make sure your coins are clean and dry, and that you have removed dirt, debris, and other objects that might jam the coin tray or interfere with the counting process. Add coins to the tray. Lift the handle, and guide your coins into the slot.
3. Check the return tray for any rejected coins. When all your coins have been counted, you’ll receive a paper voucher for cash, or an eGift Card, which has a unique code printed at the top. If you chose charity, you’ll receive a receipt for your donation.
4. If you chose cash, take your voucher to the cashier. Please be sure to redeem your cash voucher on the same day it was issued. If you selected an eGift Card, you can use the unique code printed at the top of the voucher anytime to shop at the retail store, restaurant or online. If you donated your coins, keep the receipt for your records.

Is there a charge to use a Coinstar kiosk?

Not always. Free coin counting is available at most locations in the United States if you cash in your coins for an eGift Card with a 0% fee. We have more than 20 stores and restaurants to choose from – eGift Card fees vary by brand. If you decide to turn your coins in for cash, there is a service fee up to 12.9% + $0.99 transaction. Fees may vary by location.

Do I need to sort my coins before using the Coinstar kiosk?

No sorting, counting or rolling required. Make sure your coins have been cleared of all dirt, debris and other objects prior to visiting the kiosk to ensure a successful transaction. Items like food, screws, dirty or sticky coins and other objects will jam the machine.

Click here for a list of unacceptable items.

Coinstar cannot accept Eisenhower silver dollars, 1943 steel pennies, pure silver, commemorative or foreign coinage. They may not be recognized by our kiosk or returned to you. Items such as keys, jewelry and other valuables should also not go into the kiosk.

What if I have a large amount of coins?

If you think that you have more than $3,000 in coins, we may be able to provide special assistance. Please call Customer Service at 800-928-2274.

Do I have to redeem the cash voucher at the store where I cash in my coins?

You should always redeem your cash voucher at the store in which it was issued.

Does the Coinstar cash voucher need to be redeemed for cash the day of the transaction?

You should always redeem your voucher on the same day it was issued. This helps reduce the chances that your voucher may become lost or stolen.

I’m unable to read my voucher. What should I do?

Please contact Customer Service at 800-928-2274, seven days a week from 5 a.m. to 8 p.m. PT for further assistance.

My cash voucher was lost or stolen. What should I do?

Our printed paper vouchers are like cash. Once the voucher has been printed, we do not have the ability to track it. Regrettably, we are unable to cancel or reissue a cash voucher

I saw a promotional offer mentioned on the kiosk—how can I find out more about it?

Information about current promotional offers is posted on the Special Offers page.

I have an issue or problem with an existing promotion or offer. What should I do?

Please contact Customer Service at 800-928-2274, seven days a week from 5 a.m. to 8 p.m. PT or visit our Contact Us page.

How do I use my eGift Card?

Your paper eGift Card voucher has a unique gift card code printed on the top. It works just like a plastic gift card. Use your code when you shop at the retail store or restaurant or when you're shopping online. If you don't use the full balance, please save your eGift Card for your next purchase. To check your balance, visit the retailer's website, call their customer service department, or stop by one of their stores.

I can’t read the code on my eGift Card. What should I do?

Please contact Customer Service at 800-928-2274, seven days a week from 5 a.m. to 8 p.m. PT for further assistance. Have your eGift Card handy when you call.

My eGift Card was lost or stolen. What should I do?

Our printed eGift Card vouchers are like cash, so keep them safe. Once the voucher has been printed, we do not have the ability to track it. Regrettably, we are unable to cancel or reissue eGift Card vouchers.

I accidentally chose the wrong eGift Card.

We are not able to refund or exchange one eGift Card for another. We are also not able to exchange an eGift Card for cash.

For which stores are eGift Cards temporarily unavailable?

Not all eGift Cards are available on every kiosk. eGift Cards options may vary by retailer.

Are donations tax deductible?

Yes, donations are tax deductible. Save the donation receipt for your records.

What charities can I donate to?

Click HERE to see our wide variety of charity partners.

Is there a fee when I donate to charities?

You do not pay a fee. However, Coinstar retains a 10% processing fee from your donation amount for national charities and a 7.5% processing fee for regional charities. See Charity Partners for information.

How does Coinstar choose which charities are featured on its kiosks?

The kiosk can only feature a limited number of charities, so each one is carefully selected. The charity must have national reach and high integrity to be considered.

Are Coinstar kiosks accessible to customers who are blind or visually impaired?

Coinstar is making some additional modifications to its retail kiosks for an enhanced experience for our blind and visually impaired customers, such as the addition of headphone jacks and oral instructions, including in New York state. These efforts are ongoing. If you need assistance finding such a kiosk or using a machine, please contact Customer Service at 800-928-2274 seven days a week, from 5 a.m. to 8 p.m. PT. They are here to help and will be able to assist you.

Can I use a Coinstar kiosk to count coins from my small business?

Yes, you can count coins from your business at a Coinstar kiosk anytime.

How can I get removed or unsubscribed from receiving Coinstar marketing emails and offers?

To stop receiving email and offers from Coinstar simply go to the bottom portion of any email, look for your email address, and click the link about unsubscribing.

How do I contact Coinstar Customer Service?

Call us at 800-928-2274, seven days a week, from 5 a.m. to 8 p.m. PT.

I’m having trouble completing my transaction. What should I do?

Please contact Customer Service at 800-928-2274 seven days a week, from 5 a.m. to 8 p.m. PT. They are here to help and will be able to assist you.

Where is MyCoinstar?

MyCoinstar is temporarily unavailable. We are sorry for the inconvenience.

Can COVID-19 be spread through coins and paper money?

According to the World Health Organization, there is currently no evidence to confirm or disprove that COVID-19 virus can be transmitted through coins or paper money.