Coinstar Crypto
FAQs
Curious about crypto at Coinstar?
Get answers to all of your questions
in the helpful sections below.
Coinstar Crypto
FAQs
Curious about crypto at Coinstar?
Get answers to all of your questions
in the helpful sections below.
Curious about crypto at Coinstar? Get answers to all of your questions in the helpful sections below.
How Bitcoin Works
What is Bitcoin, anyway?
Bitcoin is a digital peer-to-peer currency that is secured and maintained by a blockchain network.
What can I do with Bitcoin?
Just like US Dollars, you can earn, save, or spend bitcoin on the growing network of users and brands.
How does Blockchain support Bitcoin?
Blockchain isn’t unique to Bitcoin, but it does maintain the network of secure, verifiable transactions.
How do I buy at Coinstar?
It’s very easy! See the easy steps below to immediately claim Bitcoin for cash at a participating kiosk.
As with other Coinstar products, there are fees associated with using the crypto service. Generally, cryptocurrency purchases at our kiosks incur a 4% transaction fee and a spread fee charged by Zero Hash or Coinme. Fees may vary based on location and the amount of cash inserted.
Spread Fees
- Coinme – 12.5%
- Zero Hash – 13.1%
The total amount of crypto being purchased – less the fees – will be shown for confirmation before you complete the transaction. Please note that rates may vary by cryptocurrency asset or as required under applicable state laws.
When using a Coinstar crypto machine, you will see a quoted conversion price that “locks” the amount of crypto you will receive in your CINQ by Coinstar™ powered by Zero Hash or Coinme wallet – regardless of any price changes in the interim.
Follow these steps to buy crypto at one of our kiosks today:
-
- Create an account with your preferred, supported digital wallet provider – CINQ by Coinstar™ (with cryptocurrency services provided by Zero Hash) or Coinme
- Find a crypto-enabled Coinstar kiosk near you
- Select “Cryptocurrency” on the kiosk screen, select your preferred wallet provider, and choose the type of cryptocurrency (e.g. Bitcoin, Dogecoin) that you’d like to purchase
- Enter the phone number associated with your CINQ by Coinstar or Coinme wallet account
- Insert cash into the kiosk (sorry, coins are not accepted for crypto transactions)
- If your purchase is approved by your provider, crypto will be credited to your wallet account promptly*
- Sign in to your wallet account to review purchase
* Subject to any limitations under applicable law and both the CINQ by Coinstar Terms of Service and Zero Hash User Agreement or Coinme Terms of Service
Along with Bitcoin (BTC), altcoins and tokens such as Ethereum (ETH), Dogecoin (DOGE), Litecoin (LTC), Chainlink (LINK), Polygon (MATIC), and Stellar (XLM) are supported by CINQ by Coinstar powered by Zero Hash and Coinme and can be purchased with cash at select Coinstar kiosks.
View a full list of assets available on our kiosks with CINQ by Coinstar™ wallet powered by Zero Hash.
Note that available cryptocurrencies are subject to change without notice.
You can find a crypto-enabled Coinstar kiosk available near you by using our Kiosk Finder.
If you already have a CINQ by Coinstar™ wallet (with cryptocurrency services provided by Zero Hash) or Coinme wallet account associated with the phone number you entered at the Coinstar kiosk, you can access your crypto funds instantly by logging in to your CINQ by Coinstar or Coinme account.
If you do not yet have a CINQ by Coinstar wallet account (with cryptocurrency services provided by Zero Hash) or Coinme account, you will need to create one with the wallet and phone number that you used when making your crypto purchase at the kiosk.
Unsure which wallet you used to purchase your crypto? Please contact customer service and have your transaction receipt handy.
Yes, in most cases, the maximum purchase limit is up to $3,000 per day for customers who have completed the full KYC verification process – but is subject to change at our and/or our partners’ discretion.
For customers who have not yet completed the full KYC verification process through their preferred wallet provider, their lifetime deposit limit will be limited, subject to applicable state laws. Certain states or areas could have unique restrictions, so always check with the kiosk for case-specific information.
Learn more about each provider’s KYC process and requirements below.
Yes, you will get receipt confirming your purchase. Please note that if you already have a CINQ by Coinstar™ wallet (with cryptocurrency services provided by Zero Hash) or Coinme wallet account associated with the phone number you entered at the Coinstar kiosk, you do not need to take any further action. If your purchase is approved by your provider, crypto will be credited to your wallet account promptly*. You can review your purchase any time by logging in to your wallet.
If you do not yet have a CINQ by Coinstar wallet with cryptocurrency services provided by Zero Hash or Coinme account, you will need to create one with the chosen wallet provider using the same phone number that you input when making your crypto purchase at the kiosk.
Unsure which wallet you used to purchase your crypto? Please contact customer service and have your transaction receipt handy.
* Subject to any limitations under applicable law and both the CINQ by Coinstar Terms of Service and Zero Hash User Agreement or Coinme Terms of Service.
Yes, you can buy crypto, like Bitcoin, at Coinstar without first setting up an account with one of our supported wallet providers – CINQ by Coinstar™ (with cryptocurrency services provided by Zero Hash) and Coinme.
However, after your purchase, you will need to create an account with your preferred digital wallet using the same phone number that you used to buy crypto at the kiosk.
Be aware that in order to access and/or manage the crypto funds in your preferred wallet you must complete and pass the provider’s KYC verification process.
Once your account setup is complete, you can access your crypto funds anytime online or in-app using your secure login.
If the phone number entered at the Coinstar kiosk is the same as the phone number associated with your approved CINQ by Coinstar™ powered by Zero Hash account or your Coinme account, your cryptocurrency purchase should be available in your chosen wallet after the transaction is completed at the kiosk*
*Subject to any limitations under applicable law and both the CINQ by Coinstar Terms of Service and Zero Hash User Agreement or Coinme Terms of Service
Yes, you can transfer crypto funds to/from another digital wallet using your CINQ by Coinstar™ powered by Zero Hash or Coinme digital wallet.
No, you can only use paper money to buy crypto at Coinstar.
The Coinstar kiosk cannot give change back, so you must load the exact amount to buy your crypto. If you want to purchase a lesser amount than you have, you can break down your larger bills to smaller denomination bills at the cash register before using the Coinstar kiosk.
You must be 18 years of age or older and possess identity documentation, including a valid state-issued driver license, ID card, passport, residency permit card, or temporary visa.
We hope to offer this service at as many Coinstar locations as possible. However, only paper money can be used for crypto transactions, so we can only offer this service on Coinstar kiosks that have bill acceptors and comply with local, state, and federal regulations. The good news is that we are actively extending this service across our fleet of kiosks, and crypto purchases should be available at over 10,000 of our locations very soon—check back for updates!
If you already have a CINQ by Coinstar™ account (with cryptocurrency services provided by Zero Hash) or Coinme account associated with the phone number you entered at the Coinstar kiosk, you do not need to take any further action. If your purchase is approved by your provider, crypto will be credited to your wallet account promptly*. You can review your purchase any time by logging in to your wallet account.
If you do not yet have a CINQ by Coinstar account (with cryptocurrency services provided by Zero Hash) or Coinme account, you will need to create one with the wallet provider using the same phone number that you input when making your crypto purchase at the kiosk.
Be aware that in order to access and/or manage the crypto funds in your preferred wallet application, you must complete and pass the provider’s KYC verification process.
* Subject to any limitations under applicable law and both the CINQ by Coinstar Terms of Service and Zero Hash User Agreement or Coinme Terms of Service
You can buy or sell cryptocurrency through CINQ by Coinstar™ powered by Zero Hash or through Coinme in several ways in several locations.
To buy crypto in person with cash at a Coinstar kiosk, find a crypto enabled kiosk near you.
You can also use the CINQ by Coinstar mobile app (with cryptocurrency services provided by Zero Hash) or Coinme mobile app to purchase or sell cryptocurrency directly with Coinstar’s partners.
Services may not be available in all states.
No, there is no minimum purchase amount. However, cryptocurrency can only be purchased on the Coinstar kiosk using paper money, so at least $1 is required to make a valid purchase.
If the amounts don’t match, please reach out to your wallet provider’s customer service directly.
CINQ by Coinstar™ support
Call – 1 (800) 928-2274
Coinme support
Call – 1(800) 944-3405
Chat – support.coinme.com
We are not aware of any Coinstar retail partner that accepts cryptocurrency for payment—you can inquire with the retailer directly for up-to-date information
CINQ by Coinstar™ is a digital wallet that offers cryptocurrency services provided by Zero Hash, allowing you to buy cryptocurrency with cash at eligible Coinstar kiosk locations across the US. Additionally, when using the CINQ by Coinstar app, you can buy, sell, send or receive cryptocurrency – through Zero Hash – from anywhere using your mobile device.
Visit the kiosk finder to locate a CINQ by Coinstar powered by Zero Hash enabled kiosk near you, or get started by downloading the CINQ by Coinstar app on the Apple App Store or Google Play Store.
Note that when engaging in the purchase of cryptocurrency using CINQ by Coinstar at Coinstar kiosks or via the CINQ by Coinstar app, you are doing so in accordance with both the CINQ by Coinstar Terms of Service and the Zero Hash User Agreement. View Zero Hash disclosures here.
Both CINQ by Coinstar™ powered by Zero Hash and Coinme offer a crypto wallet for our kiosk users. We’ve implemented both on our kiosks to provide customers with more options for how they want to buy and sell cryptocurrency through our partners.
Learn more about our supported digital wallet providers:
No. There is no plan for allowing the sale of Bitcoin and other cryptocurrencies through Coinstar kiosks at this time.
We mitigate fraud through the following measures:
- Robust Know Your Customer (KYC) processes conducted via our digital wallet partners
- Coinstar purchases are tied to a verified phone number
- Risk-based transaction limits
- Fraud prevention messaging throughout the purchasing process
- Active fraud prevention monitoring
The KYC verification process is completed by our supported wallet providers and allows them to verify your identity as required under the Bank Secrecy Act and other applicable anti-money laundering and sanctions compliance laws, and in an effort to mitigate fraud.
Completing the KYC process often allows for added wallet benefits like connecting a bank account, and enabling higher daily transaction thresholds.
The KYC verification process typically involves giving/validating a mobile phone number, providing proof of a valid ID, and a selfie “liveness check” to ensure a match with the provided ID. Learn more about each provider’s KYC process and requirements below.
Coinstar collects phone numbers to generate the voucher necessary to claim your crypto, as well as email addresses.
However, CINQ by Coinstar™ powered by Zero Hash and Coinme are the parties responsible for collecting any additional customer information. These providers are also primarily responsible for applicable compliance obligations, including the Bank Secrecy Act.
Yes. The value of any cryptocurrency, including digital assets pegged to fiat currency, commodities, or any other asset, may go to zero. A list of common risks associated with cryptocurrency purchased through our providers is available within the agreements below.
Cryptocurrency is a type of digital currency that can be sent from person to person without the involvement of a third party like a bank or other financial institution. Cryptocurrencies are part of decentralized networks, meaning they often offer autonomy and enhanced transparency. Crypto transactions are also often faster and less expensive than traditional bank transfers.
Blockchain represents a growing area of interest in many aspects of technology and is perhaps most known for its association with cryptocurrency. At its most foundational level, blockchain technology is used to store and disperse information across a network of users without allowing for free editing. Basically, it provides a secure network of information sharing for digital assets, including currency and transactions.
A Satoshi is the smallest increment of Bitcoin possible for a transaction, at 0.00000001 BTC, it isn’t widely used as a currency or unit of measurement at this time.
Bitcoin is a popular cryptocurrency that is known for being the first global, decentralized currency. This means it was the first digital currency that could be sent from person to person without the need for a trusted third party like a bank or other financial institution. It is also commonly referred to as BTC, which is an abbreviation similar to USD. Like most other cryptocurrencies, Bitcoin leverages math, cryptography, and blockchain technology to enable financial transactions.
Generally, yes. A “wallet” is a place that stores crypto ownership keys and protects them from bad actors and other cyber threats. As functioning omnibus custodial wallets, CINQ by Coinstar™ powered by Zero Hash and Coinme store cryptocurrency on your behalf while giving you the ability to manage your assets digitally in-app or online using your personal account login.
To get started buying crypto, create an account with one of our supported wallet providers today!
We cannot give financial advice
- Do I need to pay taxes on my Bitcoin purchase? Cryptocurrency?
- When is a good time to buy Bitcoin or cryptocurrency?
- What can I do with Bitcoin or cryptocurrency once purchased?
- What can I do with the profits I make through cryptocurrency?
For these kinds of questions, please consult with a financial advisor or licensed tax professional.
Still have questions?
Please contact Coinme customer support at:
1-800-944-3405
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